Duloch Computers

Privacy Policy

Privacy Policy for Duloch Computers
Effective Date: 30 May 2025

Duloch Computers (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Duloch Computers
16 Cromarty Campus, Rosyth, KY11 2WX
Phone: 01383 305605
Website: https://dulochcomputers.co.uk
Email: info@dulochcomputers.co.uk

We are a computer services provider based in the UK, offering IT support, repairs, and related services.

2. What Information We Collect

We may collect and process the following types of personal data:

Name
Contact details (email address, phone number, postal address)
Device information (when diagnosing or repairing computers)
Payment information (if applicable, via secure payment processors)
Any other information you provide to us voluntarily (e.g., through forms or support requests)

3. How We Use Your Information

We use your personal data to:

Provide you with our services
Respond to your enquiries or support requests
Process payments and issue invoices
Send service-related communications
Comply with legal and regulatory obligations

We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your data based on:

Contractual necessity – to fulfil a contract or provide a requested service
Legal obligation – to comply with applicable laws
Legitimate interests – for purposes such as customer service or fraud prevention
Consent – where required (e.g., marketing communications)

5. How We Share Your Information

We do not sell your data. We may share your data with:

Service providers (e.g., payment processors, IT support) under contract
Legal authorities if required by law
Our accountants or professional advisers where necessary

6. Data Retention

We retain your personal data only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes

Typically, this is up to 7 years for financial records.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Object to or restrict processing
Data portability
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us at info@dulochcomputers.co.uk.

8. Cookies

Our website may use cookies to enhance user experience. You can control cookie preferences through your browser settings. A separate Cookie Policy may be available for more detail.

9. Changes to This Privacy Policy

We may update this policy from time to time. Please check our website periodically for updates. The latest version will always be posted here.

10. Contact Us

If you have any questions about this policy or your personal data, please contact:

Duloch Computers
16 Cromarty Campus, Rosyth, KY11 2WX
Phone: 01383 305605
Email: info@dulochcomputers.co.uk
Website: https://dulochcomputers.co.uk